FAQs: Your Travel Questions Answered

Find Helpful Information for Your Peru Adventure

We’ve compiled a list of frequently asked questions to assist you in planning your perfect trip to Peru. From tour specifics to travel tips, we’ve got you covered.

 

About Huaynas Expeditions

What is Huaynas Expeditions?

Huaynas Expeditions, based in Cusco, Peru, is a local travel agency specializing in tours across Peru. We offer a range of experiences from the historic sites of Cusco and the Inca Trail to the biodiversity of the Amazon Rainforest. Our deep local knowledge ensures authentic, personalized, and sustainable tours, benefiting both our clients and the local communities. Whether it’s adventure, culture, or nature, our expert team is dedicated to providing unforgettable travel experiences in Peru.

What does 'Huaynas Expeditions' mean and represent?

‘Huaynas’ in Huaynas Expeditions is derived from a word in the Quechua language, which is deeply connected to the rich cultural heritage of Peru. The term ‘Huaynas’ reflects youth, vigor, and the spirit of adventure, embodying the essence of exploration and discovery that we aim to offer in our tours. At Huaynas Expeditions, our name represents our commitment to delivering dynamic and invigorating travel experiences that not only explore the stunning landscapes of Peru but also immerse travelers in its profound cultural and historical richness. Our expeditions are designed to awaken a sense of adventure and connection with the diverse beauty of Peru, from the ancient ruins of the Inca civilization to the vibrant ecosystems of its natural landscapes.

How long has Huaynas Expeditions been operating?

Huaynas Expeditions has been providing unforgettable travel experiences for over 10 years, specializing in unique and personalized tours.

What types of tours and expeditions does Huaynas Expeditions offer?

We offer a variety of tours including cultural, adventure, and nature expeditions. Our tours range from day trips to multi-day treks and cater to different levels of experience and interest.

What languages do your tour guides speak?

Our tour guides are fluent in multiple languages, including English and Spanish. If you require a guide who speaks a specific language, please let us know in advance and we will do our best to accommodate your request.

Booking and Payments

How can I book a tour with Huaynas Expeditions?

You can easily book a tour through our website by following the step-by-step guide available at How to Book. This guide will walk you through the process, from selecting your desired tour to confirming your booking. If you need further assistance, our customer service team is always available to help via phone or email.

What types of payment does Huaynas Expeditions accept?

We accept a variety of payment methods to make the process convenient for you. These include credit and debit cards, PayPal, Western Union, and bank transfers. For more detailed information on each payment method, please visit our dedicated page at Payment Methods. This page provides comprehensive guidelines on how to complete your payment using the method that works best for you.

Is a deposit required to secure a booking?

Yes, we require a deposit to secure your booking. The amount will depend on the type of tour and the total cost. Full payment details will be provided during the booking process.

Can I make changes to my booking after it has been confirmed?

Yes, you can request changes to your booking. The specifics of our modification policy, including any applicable fees and conditions, can be found in our Terms and Conditions. Please review these and contact us as soon as possible to discuss any changes.

What is the cancellation policy for Huaynas Expeditions?

Our cancellation policy details are outlined in our Terms and Conditions. We advise reviewing these terms to understand the conditions and any potential charges for cancellations. If you need to cancel a booking, please contact us as soon as possible.

Are taxes and fees included in the tour price?

Yes, all applicable taxes and fees are included in the tour price. There are no hidden costs. You will be informed of the total cost at the time of booking.

How secure is the online payment system?

Our online payment system is highly secure. We use industry-standard encryption and security measures to protect your personal and payment information.

Tour Experience

What are the guides like?

Our guides are experienced, knowledgeable, and fluent in multiple languages. They are trained in first aid and passionate about sharing the rich local culture and natural beauty of the regions we explore.

How do you ensure a unique and memorable experience on your tours?

We focus on creating tours that are immersive and authentic, taking you off the beaten path and into the heart of local cultures. Our experienced guides share insights and hidden gems not found in guidebooks.

Can I extend my stay after the tour ends?

Yes, if you wish to extend your stay after the tour, we can assist with arrangements for accommodations and additional activities. Let us know your plans in advance so we can help make your extended stay seamless.

Are meals on the tour tailored to local cuisines?

Yes, we aim to provide a culinary experience that reflects the local cuisine, using fresh, locally-sourced ingredients. We also cater to specific dietary needs upon request.

Are some of your tours or activities operated by third-party companies?

While we primarily operate our own tours, certain specialized activities like rafting and paragliding are conducted in partnership with trusted third-party operators. These partners are carefully selected for their expertise and adherence to safety and quality standards. We always include a notice on the tour page when an activity is operated by a third-party to maintain transparency with our clients.

Accommodations and Logistics

What about my luggage which I don’t need on the trek?

Luggage not needed on the trek can be stored securely with us or at your accommodation in Cusco. We ensure your belongings are safely kept until you return from the trek.

How does Huaynas Expeditions ensure the safety and comfort of accommodations?

We carefully select accommodations based on safety, comfort, and location. Regular assessments are conducted to ensure they meet our high standards.

Travel Documentation and Requirements

Do I need to send a scanned copy of my passport when booking a tour?

A scanned copy of your passport may be required for certain tours, particularly those involving Machu Picchu or the Inca Trail, to secure necessary permits and process tickets. If a passport copy is needed for your specific tour, we will send you an email request. Please ensure to respond promptly with a clear and legible scan of your valid passport.

I entered the wrong passport number during booking. What should I do?

If you have entered the wrong passport number at the time of booking, please inform us immediately upon noticing the error. We will need to check if any tickets have already been purchased with the incorrect details. In such cases, reissuing tickets may be necessary, which could involve additional procedures or fees. Prompt communication is essential in this situation to minimize any complications or additional costs related to your booking.

Can I book a tour with my old passport if it's due for renewal?

Yes, you can book a tour using your old passport if it’s due for renewal. However, once you receive your new passport, it’s important to inform us immediately. You will need to send scanned copies of both your old and new passports to us. This allows us to update any tickets or travel arrangements we’ve made on your behalf with your current passport details. Timely updating of these details is crucial to avoid any travel disruptions or issues with authorities.

What should I do if I lose my passport after booking a tour?

If you lose your passport post-booking, it’s essential to send us scanned copies of both the lost passport and the new one. We’ll need these to update any tickets we may have already purchased. Be aware that some tickets may require reissuing, which could involve additional costs.

Do I need travel insurance for your tours?

While not mandatory, we highly recommend travel insurance for all our tours. It should cover medical emergencies, trip cancellations, and lost luggage.

Safety and Support

What if I have a medical emergency while hiking the trail?

In case of a medical emergency, our guides are trained in first aid and emergency response. We have protocols in place for evacuation if necessary. It’s also recommended to have travel insurance that covers medical emergencies.

How concerned should I be about the altitude on the hike?

Altitude can be a concern on high treks. We advise acclimatization days and provide guidance on managing altitude sickness. It’s important to communicate with your guide about how you’re feeling.

Are solo travelers welcome on your tours, and how do you ensure their safety?

Solo travelers are absolutely welcome. We ensure the safety of all our guests by providing experienced guides and adhering to established safety protocols.

Environmental and Cultural Responsibility

How does Huaynas Expeditions promote sustainable tourism?

We are committed to sustainable tourism practices, including minimizing environmental impact, supporting local communities, and preserving cultural heritage.

What are the guidelines for interacting with local cultures and environments?

We encourage respectful and responsible interaction with local cultures and environments. This includes following local customs, minimizing waste, and supporting conservation efforts.

Does Huaynas Expeditions engage in community projects?

Yes, we are actively involved in local community projects. We believe in giving back to the communities we visit and promote sustainable tourism practices.

Customer Feedback and Reviews

Where can I read reviews from previous customers?

You can find reviews from our previous customers on TripAdvisor at Huaynas Expeditions Reviews on TripAdvisor. These reviews provide insights into the experiences of travelers who have journeyed with us.

How can I provide feedback after my tour?

Your feedback is incredibly valuable to us. If you booked your tour online through our website, you will have the opportunity to leave a review there after completing your tour. Additionally, you can share your experience on our TripAdvisor page or send us feedback directly via email or our website’s contact form.